Crisis

Family Response- available 24/7 for Hennepin County Families with kids ages 0-18

 call:  612-979-9511  24 hours a day- 7 days a week

Are you feeling overwhelmed by your child's mental, behavioral, or emotional needs? Family Response can help, with immediate, in-person support and stabilization for youth and their parents/caregivers. 

• Available to families with children birth to 18 at no cost
• Driven by your family’s cultural, community, and clinical needs

There are no specific criteria required to initiate Family Response, but concerns may include children or youth who are:

• Having a hard time with a family member or change in the home
• Showing aggression or anger
• Feeling down or less engaged 
• Experiencing worry and concern
• Having issues at school

Our goal is to keep youth and families stable in their homes by helping you determine and connect to the support you need to thrive.  

When you call, staff will gather basic information and send a family response team to your location within one hour.

The family response team will:

• De-escalate and address the immediate concern
• Engage and support your family over the next 72 hours
• Connect you to other supports, including an optional eight-week stabilization service

For emergencies, call 911. 

Family Response Flyers:    English    Spanish    Somali

Severe Cold Warming Centers available in Hennepin County

Visit hennepin.us/STAYWARM for addresses, hours and amenities

Daytime options: 

• Hennepin County Libraries- during regular business hours
• Minneapolis Central Library
• Hennepin County Government Center
• Oasis For Youth (Ages 16-24)- Bloomington
• MoveFWd (Ages 15-24) - Hopkins
• Hope avenue Twin Cities
• Catholic Charities Opportunity Center
• Peace House Community  
• Steps of Strategy

Nighttime options:

• AICDC KOLA
• Rescue Now Services

Hennepin Shelter Hotline:  612-204-8200